A Decade of Growth and Community
Nearly a decade ago, Fathey Singh, owner of Nasz Sklep, an Eastern European shop in Southampton, took a bold leap into the unknown. Leaving behind a stable banking career, Fathey ventured into retail—a sector he knew little about. Despite initial hesitations and challenges, his determination, family support, and commitment to the community laid the foundation for a thriving business.

A Journey Rooted in Adaptability
The story began with a chance conversation about the growing demand for Eastern European products in the St. Mary’s area. Encouraged by his background in finance and advice from a colleague, Fathey decided to take the plunge. It wasn’t an easy start—navigating language barriers, unfamiliar products, and a steep learning curve in cultural nuances. However, with persistence and a strong belief in the venture, Nasz Sklep came to life.

Starting from scratch, the shop was meticulously set up with fixtures, fittings, and stocked shelves. Over the years, the business has grown and even relocated to a larger space. The team, made up predominantly of Eastern European staff, has remained consistent for a decade, showcasing the shop’s strong internal bonds.

Community and Cultural Connections
Despite initial challenges with customer perception—being a non-Polish owner of a Polish shop—Fathey gradually won over the community. Through respect, consistent service, and a genuine effort to learn and connect, Nasz Sklep has become a hub for both new and long-standing customers.

COVID-19 brought unexpected hurdles, but also opportunities. While the pandemic altered customer behaviour and necessitated operational changes, the shop played a crucial role in supporting the community during those challenging times.

Family, Sacrifices, and Rewards
Balancing a young family while managing long hours proved tough in the early years. Yet, Fathey’s resilience shone through. The business not only became a means of livelihood but also enabled cherished family experiences, such as their first holiday to India—a milestone that would have been unattainable without the shop’s success.

A Cornerstone of Change
Nasz Sklep stands as a testament to the power of adaptability, hard work, and community connection. Over 10 years, the shop has seen families grow and evolve, with some customers remaining loyal since the beginning. For Fathey, seeing children who once arrived in prams now walk in on their own is a poignant reminder of the shop’s integral role in the neighbourhood.

Advice for Aspiring Shopkeepers
For those considering a venture into retail, Fathey emphasizes courage, a strong mindset, and family support. The hours are long, and the challenges are many, but the rewards—both personal and professional—are worth it. Planning, research, and guidance from experienced individuals are key to success in this demanding yet fulfilling industry.